• Can I return my item?

You can return your gear within 30 days of placing your order.

If you bought something and the size didn't quite fit as you expected, you can send it back to us and we will gladly arrange an exchange for you.

We apologize first and foremost if you received an incorrect, faulty, or damaged item. Also, we'll gladly fix it - kindly reach us and we will coordinate your return/trade as quickly as possible.

All items accepted for exchange must still be in their original packaging with swing tags attached. Additionally, swimwear must still have a hygiene sticker on it.

• How do I begin an exchange?

Go to our online store and head to the contact area ,leave your details and a short message with the reason why you want to start a return.Please make sure you have checked our returns policies before beginning a return.

• Getting your exchange back to us:

Option A: We offer an affordable option to get your goods back to our warehouse. Once your return is approved, we can send you a link to purchase a prepaid tracked label to get your back to us.

Option B: You can send your goods back to us using your own postal method. This is typically slower, more expensive and not as reliable. We do not recommend this option.

• Getting your exchange back to you:

Once your order has been received and processed, we will cover the cost to get the goods being shipped back to you upon arrival of your exchange. 

• What if the item has gone out of stock?

If we don’t have your requested exchange, we will issue a store credit to the value of item/s being exchanged.

• Does our Customer Service team have the right to refuse an exchange?

Our Customer Service team has the right to decline any exchange if the goods are not returned in the same condition as purchased or returned in our policies time frame. If this is the case Customer Service will contact, you before proceeding.

All exchanges need to be sent back within 30 days of any exchange processbeing actioned. 

We recommend you take note of your tracking in case your order is delayed getting back to our team. Your tracking will also be required in the case of a lost parcel.

• What items cannot be returned or refunded?

All our products come with Australian Standard warranty. If a product is faulty, we will firstly issue you with a replacement. If you prefer a refund, please mention this to our team at point of contact.

We do not accept refunds for wrong choices or change of mind. If this is the case, we can issue you with a store credit.

Non-returnable/Exchangeable items are:

• Underwear/Swimwear/Face Masks: returns are not available due to hygienic reasons. 
• Sale Items/Mystery Boxes: These are final sale items, returns are not applicable.
• Headwear: Returns are not available due to hygienic reasons.